BriefYourMarket.com have just completed the acquisition of the Live Chat operator Yomdel, to bolster our digital offering.
Yomdel are the market-leading customer experience and live chat provider specialising in providing manned chat services to multiple sectors including property, financial services, removals, travel and many more. The addition of Yomdel will serve to enhance the range and breadth of services it provides to clients by extending technology-driven marketing and customer experience capabilities that will help grow your business.
Yomdel is led by CEO Andy Soloman and CCO Tim Breden who will continue to lead Yomdel as well as supporting the BriefYourMarket management team. Clients of either business will not see any immediate changes, but can look forward to exciting developments in the future. Tim Breden, COO at Yomdel said: “When BriefYourMarket approached us and shared their vision and passion, we knew it was going to be a win-win for both of us and, most importantly, for our many customers and partners. This will enable us both to realise hugely ambitious and innovative plans to help our clients rapidly grow their businesses and we’re delighted to be working on a new and exciting future with Damon and the team.”
Integration of the two platforms will be forthcoming which will mean BriefYourMarket clients will be able to provide ‘Live Chat’ as an additional call to action within their digital communications and through the CRM integrations understand which have resulted in goal conversions.
Yomdel was the first company in the UK to provide 24/7 fully managed live chat services, and also offers mystery shopping and a range of experiential and customer research services. Yomdel clients have live chat software and fully trained operators standing ready to engage with website visitors 24 hours a day, 365 days a year.
Yomdel’s live chat services can be used on any website for online sales, lead generation or customer service and support. Companies that can benefit from Yomdel include everyone from very small, low traffic private businesses, global corporations, public bodies and charities.
Yomdel is the market leader in live chat for estate agents, and also works across multiple sectors including removals, storage, travel, consumer redress, financial services, charities, medical, legal and many more.
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