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Communicating through the coronavirus
As we enter a new phase of the COVID-19 (coronavirus), we understand that many of our valued customers may need assistance with communicating ongoing information about the issue and current business procedures to their own customer base.
Although there are measures of control in place to prevent the spread, we understand that it is vital to recognise the magnitude of the crisis and how lack of communication could lead to confusion from your customers on how your business is preparing to maintain operational procedures during this period.
Therefore, we believe it to be best practice that all of our clients have the ability to issue ongoing communications to their customer base using their BriefYourMarket.com platform. This means that the functionality and ability to use the range of communication features of your BriefYourMarket.com platform is now more beneficial than ever to you and your customers.
- We have released an editable campaign template into your Campaign Library that can be used to update your customers on your response to the issue (see below).
- We will also be offering ongoing support to help you maintain your marketing activities.
- Our Customer Success team will be available to help with your ongoing communication strategy, and we will be issuing ongoing help and advice to ensure that you continue to maximise the usage of your platform.
If you have any questions or need assistance, please contact us on 0344 800 84 24 or request a call back by providing us with details from the form below.
The BriefYourMarket.com team
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To request a call-back from a member of the team, please enter your details below.
Your response to the COVID-19
We have released a communication for your leisure business to reassure and inform its members – this can be found in your Campaign Library under the folder ‘COVID-19′.
This disruption is not just a hindrance to your business but to your customers; this campaign will help you to tell them what measures you are putting in place, aligning your future marketing position as their continued health and fitness provider.
If you’d like more information on recommended steps to mitigate the coronavirus risk, please refer to the World Health Organisation.
You can also talk to our team of marketing strategists about your communication plan, fill out the form above to get in touch.
A guide to your communication strategy
The coronavirus is already having a big impact on our personal and work lives; with notable changes in public behaviour following the World Health Organisation’s call for self-isolation and more rigorous hygiene practices to minimise the spread.
Our communication strategy looks to ensure openness and transparency with your members.
Download it here.